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Reprint of letter to all unit owners dated
February 15, 2010
Dear Association Members at the Natures Cove
Townhome Association,
We are pleased to announce that the Board of
Directors of your association have retained our
firm to provide professional management services
effective February 15, 2010. McGill
Management, Inc. is a full service association
management company specializing in the
management of homeowner, condominium and
townhome associations located throughout the
Chicagoland area.
Our office hours are weekdays, between 9:00 a.m.
and 5:00 p.m., your Community Association
Manager will be Melissa Ridenour. You may reach
Melissa on her direct office line at
847.577.5629, via email at
melissa@mcgillmanagement.com , or by calling
our main office phone number which is
847.259.1331 and entering in Melissa’s extension
number 129.
Melissa is assisted by Ana Andino; you may reach
Ana by calling our main office number which is
847.259.1331 and entering her extension number
127, or via email at
ana@mcgillmanagement.com.
Online customer service for any association
concern is always available at
office@mcgillmanagement.com
If you have a concern about your assessment
account, you may contact Mylene Simmons at
847.259.1331 extension 160. Mylene is the
accounts receivable representative assigned to
your community.
If you are selling or refinancing your home go
to
www.mcgillmanagement.com and click on the
Condo Certs logo on the lower right hand corner
of the webpage, or go to
www.condocerts.com and follow the prompts.
You’ll need to obtain a clear letter of
assessment in order to sell your home. Also,
all other documents related to your closing can
be found on this site.
When our office is closed,
our phone is answered by an automated
attendant. Simply follow the instructions and
you may leave as detailed a message as you
wish. In the event of an emergency, you will be
prompted to press #2 which will allow you to
speak to an operator who has access to all
emergency procedures for your association. The
emergency service has the ability to locate your
manager and other people in our company who are
familiar with your community.
One of our many functions is to collect the
monthly assessments. A statement is enclosed
for your March assessments. Please make the
check payable to Natures Cove Townhome
Association. Checks should be mailed to Natures
Cove Townhome Association C/O McGill Management,
P.O. Box 67570, Phoenix, Arizona 85082-7570.
You will receive a coupon book for the remainder
of the monthly 2010 assessments in mid March.
If you would like, you may pay future
assessments by direct debit from your checking
account. An enrollment form is included with
this letter. (Click
here to download the form) If you were on direct debit with
the previous management company, request that
they stop that service, and then you need to
reapply with us. If your form is received
prior to March 15, 2010 in our office, we will
auto debit your April 1, 2010 assessment
payment. Otherwise, the auto debit will not go
into effect until May. Auto debits are
processed between the 3rd and 5th
of each month.
You may also pay online at
www.CABanc.com by ACH (auto debit – one
time) or Credit Card. ACH is free to McGill
Management customers. If you choose to pay by
credit card, you will be charged a nominal
processing fee. For those homeowners who are
set-up with an auto pay bill service you will
need to notify your provider of the new mailing
address and account number for remittance. This
information is provided on the enclosed
statement.
Once we receive the final financial records from
your association’s previous management company,
you will receive a notice of any credit balance
or any past due amounts. Any amounts prepaid to
the other company will eventually be forwarded
on to us.
Also enclosed is a homeowner information form.
This form is for Board and Management use only
and this information will not be shared with
outside sources. Please fill this form out and
return it to McGill Management no later than
February 28, 2010. This information will allow
us to better serve you. (Click
here to download the form)
We would like to remind all owners that our
contract includes weekly inspections of the
community, please take this time to remove any
holiday decorations that still may be up, as
well as correct any violations of the governing
documents so that we do not need to send you a
letter on these items.
As your new management firm, we welcome any
suggestions regarding the management of your
community. Representatives of our company will
be at your next Board Meeting which is scheduled
for April 28, 2010 at 7:00 p.m. at the Police
Department Community Room located at 741 W.
Townline Road in Round Lake. We hope to have an
opportunity to meet you at that time. Our
entire staff looks forward to a long and
mutually beneficial relationship.
Sincerely,
McGill Management, Inc.
Kim Merrigan, CMCA, AMS,
PCAM
President
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